We utilize high-quality materials to ensure your items are beautiful and durable. Specific materials are sustainable-sourced wood (maple, cherry, walnut hardwood, or plywood), cast acrylic, felt (our travel pouches), or leatherette (our journals). If you have allergies or preferences, feel free to ask before ordering.

Absolutely! We welcome custom orders and love bringing your unique ideas to life. Whether you want a personalized engraving or a completely custom-made item, please contact us with your specifications, and we will be happy to bring your ideas to life!

To place a custom order, use our website's contact form or email us at HeartfeltLaserWorks@gmail.com. Please provide as much detail as possible, such as the type of item, design specifications, and any text or images you want included. We will then contact you to discuss your order and provide a quote.

The turnaround time for custom orders varies depending on the complexity of the design and our current workload. Generally, custom orders take 2 to 4 weeks to complete. Contact us before placing your order for a more up-to-date turnaround time frame. When you place your order, we will provide an estimated delivery date.

We understand that sometimes you may need to make changes to your order. If you need to make any adjustments, please contact us as soon as possible. If the work on your order has not yet begun, we will do our best to accommodate your changes. However, once the engraving or crafting process has started, we may not be able to make modifications.

Processing times vary since each item is made-to-order (handmade or engraved with care). Most orders are completed within 3-5 business days, but custom or large orders may take longer. Shipping times depend on your location and holidays. We’ll always keep you updated!

Yes, we do! Whether for an event, a fundraiser, or a group gift, we're happy to accommodate bulk orders. Just email us the details, and we can discuss pricing and
timelines.

Once your order has been shipped, we will send you a confirmation email with tracking information. You can use the provided tracking number to monitor the status of your shipment.

If you need to cancel your order, please contact us as soon as possible. If your order has not been processed, we will cancel it and issue a refund. However, if your order has already been processed or shipped, we may be unable to cancel it.

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are unhappy with your item, please contact us within 14 days of receiving your order to arrange a return or exchange. Please note that custom orders are non-refundable unless they arrive damaged or defective.

Care instructions vary depending on the product. Avoid prolonged exposure to direct sunlight and humidity if your item is made of wood. To maintain the design of engraved items, avoid abrasive cleaners. Handmade items may include specific care guidelines in the product description or packaging.

Yes! We’re happy to ship worldwide. Please note that international shipping times and costs vary, and additional customs fees may apply depending on your country.

If your item arrives damaged, please contact us immediately with photos of the damage and your order number. We will work with you alongside the post office to resolve the issue, whether it involves repairing the item, providing a replacement, or issuing a refund. Most orders under $100 include a $100 insurance with the shipping label purchased, so you may also need to reach out to the post office to inquire about a refund.

If you have any questions, concerns, or special requests, you can contact us at HeartfeltLaserWorks@gmail.com or through the contact form on our store. We’ll respond as quickly as possible!